Red Robin® Frequently Asked Questions

Does Red Robin offer nutritional information for its menu items?

Yes. We recognize the importance of enabling our guests to make informed menu choices and we have nutritional information available on this web site under the “Food” link on the home page and then click on the “Build Your Meal & Customize Your Nutrition” link. We are always happy to customize your favorite Red Robin menu items to meet your dietary preferences. When you visit Red Robin, let your server know if you would like to modify your order and it will be our pleasure to customize your Red Robin selection to meet your needs.
If I have food allergies or other special dietary needs, will I still be able to dine at Red Robin?

For a number of core Red Robin menu items offered in all of our restaurants we are able to provide our Guests with allergen information on a number of common food allergies. This information provides options for items that you can order to meet your special dietary needs.

To download Wheat/Gluten allergen information and a list of recommended menu items click here.

To obtain other allergen-specific (soy, shellfish, fish, egg, milk, peanut, tree nut) menu information you can send a request to us via our "Contact Us" option by submitting a "General Inquiry" or click here.

If you would like to receive monthly allergen menu updates via email, here’s how (not available in Canada):

Already an eClub member? Click here to update your eClub profile preferences. Just select “yes” to the last question on the update profile page that asks “Are you interested in receiving allergen information?”

Not a member of our eclub yet? Click here to sign up and receive a $3 welcome coupon, free birthday burgers, promotional newsletters and monthly allergen menu updates!
How can I sign up for your eClub or Red Royalty^™ program, or update my information if I'm already a member?

Sign up by clicking on Join at the top of this page. You can update your profile by clicking on “Update Account Information” on the left hand side of the Join page or by clicking here. Or you may update your account by clicking on the “Tell Us About Yourself” link found at the bottom of any eClub email message you have received.
If I'm having a problem accessing or using my existing eClub, or Red Royalty^™ account, how can I have the problem fixed?

To let us know about a problem with your eClub, or Red Royalty^™ account send us a comment via our "Contact Us" option by submitting a "General Inquiry" or click here.
I don't think I'm receiving emails from your eClub or Red Royalty^™. What's the problem?

It's possible that your email system is blocking messages from Red Robin. To ensure that our emails are delivered to your inbox, please add redrobin@redrobin.fbmta.com to your address book or safe sender list.

If you're still not receiving our emails, let us know about the problem by sending a comment via our "Contact Us" option by submitting a "General Inquiry" or click here.
If I'm having a problem printing my eClub coupon with the graphics (only half of the coupon prints or it prints a blank page), how can I have the problem fixed?

If your message is blank or doesn’t display images correctly, you may not have graphics enabled. Look for the link on the page “Printer friendly version” or “view graphics in the open message” or “view all content from this sender.”

Still can’t see the images, or you see blue links? Many email networks block images, so if you can’t change your settings, forward the message to a non-work address to view it. --If your images are grayed-out as with AOL, Yahoo, etc., click Show Images/Enable Links above the email.

NOTE: If your coupon does not print correctly, you may need to enable Print Background Images on your browser. If you use Internet Explorer, click on Tools>Internet Options>Advanced. If you use a different browser, check your Help section for similar options.
How do I enroll my child in Red Robin's Kids’/ Teen Club?

You can sign your child up for our Kids’/Teen Club by enrolling him or her in our Kids’/Teen Club. If your child is 17 years of age or under, he or she will need to be enrolled under your email address. Kids’ Club members who are 10 years old or younger will receive a free Kid's Meal certificate about seven days prior to his or her birthday. Kids who are 11 or 12 years old will have the choice of a free Kid's Meal or Red Robin gourmet burger. Kids 13 and older will receive a free Red Robin gourmet burger for birthday celebrations.
Do you currently have vegan and/or vegetarian offerings on your menu?

Yes. Most Red Robin restaurants in the U.S. offer both the BOCA Original Vegan Burger and a Gardenburger patty as meatless options for any burger or sandwich at no additional charge. In addition, we carry a wide range of salads and other entrees, which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests.
Do you have "frequent diner" or other discount programs at Red Robin?

The best way to get coupons for Red Robin® restaurants is to join the Red Robin eClub! New Red Robin eClub members receive a coupon for $3 off their next purchase, just for joining. Our eClub members also receive a coupon for a free Red Robin gourmet burger prior to their birthdays so they can include Red Robin in the celebration! Other Red Robin eClub benefits include regular e-mail updates on new menu items, promotions and other exciting Red Robin news of interest to frequent Red Robin Guests. Click here to join the Red Robin eClub!

A loyalty program is currently in the roll-out phase and available in select markets. Click here for a list of participating restaurants.
Do you offer "Kids Nights" with free or discounted kid’s meals?

Red Robin does not offer free or discounted kids meals at company owned restaurants, but our Kids’/Teen Club members do receive a free Red Robin gourmet burger, or Kids’ Meal prior to their birthdays. Any family member under the age of 18 will need to be registered under their parents /guardian’s account. Some of our franchised restaurants may, on occasion, offer programs or specials for kids. Check with your local Red Robin® restaurant to see if it offers specials for kids.

Click here to sign your Kids’/Teens’ up for the Red Robin Kids’/Teen Club.
When does your Red Robin mascot visit the restaurant?

The dates and times for Red's visits vary from restaurant to restaurant. Check with your local Red Robin® restaurant to see when Red is scheduled to visit, or to discuss if Red may be able to make an appearance for a birthday or other special occasion that you are planning to celebrate at Red Robin.

Click here to find the location and phone number of your local Red Robin restaurant.
How do I check the balance on my Red Robin gift card?

For Red Robin gift cards purchased in the U.S.: Click on "Gift Cards" at the top of this page and then click on "Check Gift Card Balance".

For gift cards purchased in Canada:
1) You can ask a Team Member at any Red Robin restaurant in Canada to check your gift card balance, or
2) You can visit the website www.redrobincanada.com and click on "Gift Cards," then click on the "Gift Card Balance" button and enter your gift card number to determine the balance on the card.
Do you offer any of your menu items "to go"? What about catering services or for delivery?

All of our menu items, other than alcohol beverages, are available for carryout. You may place your "To Go" or take-away order either in our restaurants at the area with our "To Go" sign or by calling the restaurant and placing your order before you arrive.
We do not currently offer catering services, primarily because, in addition to the unique presentation of our "Smiling Burgers" by our Team Members, a big part of the Red Robin® restaurant experience is the fun atmosphere we offer in our restaurants. However, you may wish to contact your local Red Robin restaurant if you are interested in having our gourmet burgers or other craveable Red Robin offerings served for a large group or special occasion outside the restaurant and would like to know what options might be available.
Click here to find the location and phone number of your local Red Robin restaurant.
How do I arrange to have a birthday celebration at one of your restaurants?

Our Team Members can help you plan a fun birthday celebration at Red Robin. Contact a Manager at your local Red Robin® restaurant to discuss your birthday event.
Click here to find the location and phone number of your local Red Robin restaurant.
Do Red Robin restaurants take reservations?

Our restaurants typically do not take reservations. However, our Team Members may be able to accommodate a reservation request depending upon special needs or party size. Feel free to contact a manager at your local Red Robin® restaurant to discuss your request.
Click here to find the location and phone number of your local Red Robin restaurant.
Can I purchase art, posters or other decorations that I've seen in your restaurant?

We often hear from Guests how much they enjoy a particular piece of art or décor in our restaurants, but we do not offer any of these items for sale. We can, however, suggest that you visit web sites such as art.com or barewalls.com, where you may find some of the décor items that we display in our restaurants. Other popular pieces, such as the American Baseball Flag, were made especially for Red Robin and are not available for sale.
Can you tell me where you plan to open new Red Robin® restaurants in the future?

Because unplanned schedule changes can arise with new restaurants, we typically do not publicly announce new restaurant locations until a couple of months before opening. When we announce new openings, it is usually through local news announcements, advertising or through direct mail. We also update our web site with new restaurant listings in the Locate section as our newest restaurants open.

If you have a suggestion for where we might open a new Red Robin in your community, or any other location, we welcome your thoughts. Send us your suggestion via our "Contact Us" option by submitting a "General Inquiry" or click here.
How can I request charitable support from Red Robin?

Our charitable giving guidelines and instructions for applying for charitable support can be found on this web site. Go to the "Contact Us" section of the site and click on “Donations & Sponsorships” Or you can click on Sponsorships & Donations link to go immediately to this area of our site. Please note that, due to the high volume of donation requests and proposals we receive, we are not able to respond to all requests personally. If we are able to provide support, you will be notified, typically by mail.
What if I'm interested in a non-charity-related sponsorship or partnership with Red Robin?

Even if your proposed sponsorship or partnership is not charity-related, you can submit your request using the same application process as the one for charitable requests. Go to the "Contact Us" section of the site and click on “Donations & Sponsorships” Or you can click on this Sponsorships & Donations link to go immediately to this area of our site. Again, due to the high volume of donation requests and proposals we receive, we are not able to respond to all requests personally. If we are able to provide support, you will be notified, typically by mail.
What do I do if I would like to conduct a fundraising event at a Red Robin restaurant in my community?

Contact the General Manager at your local Red Robin® restaurant to discuss whether or not the restaurant can help you with your fundraiser. If the restaurant cannot accommodate your request, the restaurant's general manager may refer you to the Sponsorships & Donations section on this web site to determine if Red Robin can provide charitable support by means other than an in-restaurant event.

Click here to find the location and phone number of your local Red Robin restaurant.
Do you have Trans fats in your food?

Red Robin's food items and our fry oil meet the FDA's standards for labeling as containing zero trans fatty acids.

Red Robin Bottomless Steak Fries are cooked in hydrogenated soybean oil, which meets the FDA's zero trans fatty acid labeling standards.
Our raw materials suppliers have eliminated added trans fatty acids or reduced trans fats to levels that meet the FDA's zero trans fatty acid labeling standards.
Click here for additional nutrition information.
Do you use monosodium glutamate (MSG) in any of your menu items?

Currently, Red Robin menu items in our company-owned restaurants do not contain any added MSG. Our Red Robin seasoning may contain naturally occurring glutamates, which is not uncommon for seasonings, and cannot be eliminated. Since we can customize any menu item to meet our Guests’ tastes and dietary needs, our Team Members are happy to prepare your meal without Red Robin Seasoning at your request.

Click here for additional nutrition information.
What does Red Robin do to ensure quality and safety of the beef in its burgers?

Red Robin makes its gourmet burgers using the freshest, never frozen, 100% grain fed, ground beef. The ground beef we use is from selected suppliers and is rigorously tested for quality, freshness and safety, meeting and exceeding U.S. Department of Agriculture (USDA) requirements. The temperature of our ground beef is controlled from our suppliers' facilities right to our restaurant doors to ensure the freshness and quality of each of our gourmet burgers. Our Team Members are trained in proper beef handling techniques and use Red Robin's proprietary cooking process to guarantee that each of our Guests receives the juiciest, safest and best-tasting, made-to-order gourmet burgers available.
Does Red Robin recycle or participate in any other "green" initiatives?

Yes. At Red Robin, we have some recycling initiatives at both the corporate and restaurant level. For example, at Red Robin's corporate headquarters, we recycle a variety of materials including paper, plastic, glass, aluminum, office supplies and computer-related equipment. At the restaurant level, we are constantly looking at ways for our operations to be more efficient in our use of energy, post-consumer recyclable materials, elimination or recycling of Styrofoam and other materials and waste reduction.
Do you have smoking sections in your restaurants?

No. All Red Robin® restaurants are smoke-free. While we pride ourselves in offering our Guests a wide variety of choices to customize their dining experience, the potential hazards of second-hand smoke are widely known and, as a Company, we decided several years ago to offer a 100% smoke-free dining and working environment in our restaurants in the interest of reducing any potential smoke-related health hazards and creating a more comfortable environment for our Guests and Team Members.
Where can I buy Red Robin glassware or other merchandise with your logo?

We offer Red Robin glassware and a limited variety of other Red Robin logo merchandise. You can check availability or submit a request to purchase Red Robin merchandise by going to the "Feedback" section of this website and submitting a General Inquiry, or click on this link to open a comment form. us via our "Contact Us" option by submitting a "General Inquiry" or click here.
Do you have franchise restaurants and, if so, how can I become a Red Robin franchisee?

We appreciate your interest. Of our 450+ Red Robin^® restaurants in North America, about one-third are franchised restaurants. If you are interested in pursuing a franchising opportunity with Red Robin, contact Brad Clawson at Red Robin International, Inc., (303) 846-6140.
How can I become a supplier or vendor for Red Robin?

If you have a product or service that you would like to discuss with a Red Robin representative, you can call our general number at the Red Robin Gourmet Burgers home office, 303-846-6000. You can also go to the "Contact Us" section of our website and submit a General Inquiry, or click here to open a comment form.
We often receive requests from Guests about purchasing ingredients or obtaining the recipe for some of our menu items. Here are answers to some of the most frequently asked questions on this topic:

The Red Robin Seasoning used on our Bottomless Steak Fries and other Red Robin menu items can be purchased for non-commercial use at any of our restaurants. You can also request limited supplies of our seasoning for non-commercial use by submitting a General Inquiry in the Contact Us section. The current price for our seasoning is $3 plus shipping for a 16-ounce bottle. Multiple bottles of the seasoning also may be available for purchase.
Our Ranch Dressing is prepared fresh in our Red Robin Restaurants. Unfortunately, we do not offer it for sale.

Our Honey Mustard Poppy Seed Dressing is made specifically for Red Robin by Ventura Foods. We do not offer it for sale through our restaurants.

Our Gourmet Burger and other recipes -- We receive many requests for our insanely delicious recipes. Our recipes are proprietary and therefore we cannot share them outside of our own kitchens.
How can students arrange interviews or obtain information on Red Robin as part of a research assignment or other school project?

Due to the large volume of requests that we receive from students who are working on research projects or other class assignments, we generally are not able to participate in these efforts. However, our website contains a wide range of information about Red Robin Gourmet Burgers, such as Company culture, history, menu and nutritional information, press releases, store locations and other facts. In addition, Company financial performance, past quarterly and annual reports, profiles of our senior management and other business information can be found in the "Investors" area of our website.

Still have questions? Please click here to send us your feedback, or call us at (303) 846-6000 or toll-free at (877) 733-6543.